Refund policy

At Evergreen Botanicals & Gifts we want to make your return process smooth and easy. Our guarantee to you is that if you wish to return products for any reason you may send them back to us postmarked within 30 days from the delivery date of your order. Some exclusions may apply so please read the full return policy for additional information.

RETURN INSTRUCTIONS

Due to the seasonal location of the owners, please call Natalie at 760-550-3905 or email evergreenbotanicalsgifts@gmail.com for a return address.

DISCREPANCIES AND SHORTAGES

If your order is received with any notable shortcomings, please contact customer service immediately. All discrepancies, shortages, broken merchandise, and any requests for returns must be made within 30 days from the delivery date of your order. Any requests for compensation or remediation will not be accepted after 30 days from the delivery date of your order.

We are not responsible for any shipping costs associated with returning items unless it is due to an error made by Evergreen Botanicals & Gifts. Original shipping is non-refundable. Qualifying returns are eligible for a refund to your credit card or PayPal account.

Items that are shipped back as a return need to be matched to your original invoice. Please provide any information that can help us identify the account or original purchase that matches the returned items.

POLICY RESTRICTIONS

Returned items must be in their original, undamaged packaging, and refunds will be issued only for the unused portion of the product returned.

We are not able to honor requests for product exchanges and we cannot issue store credits that can be redeemed at our pop-up market or event locations.

We do not accept returns on products that have been mixed or blended together with other ingredients. Refunds will only be issued for product that is returned in the original form that they were purchased in.

Evergreen Botanicals & Gifts will not be responsible for damage or loss that occurs to goods shipped again to a different destination beyond the original shipping address provided on the order.

Please do not return products that do not meet the return criteria listed above, as we will not be able to issue refunds for non-qualifying items and cannot return the items to you.

START YOUR RETURN

Please use one of the contact methods below if you want to ask us a question about making a return or to start a claim.  We do not offer free return shipping labels. All inquiries are handled in the order that they are received. If you would like to speak to a Customer Service Representative, please call 1(406)606-5010 and leave us a voicemail. We will call you back as soon as possible. Alternatively, you can email us at evergreenbotanicalsgifts@gmail.com We are available Monday through Friday from 8am to 4pm PST.

Please provide the order/invoice number and as much detail as possible in your message.

Thank you,

Natalie McBroom of Evergreen Botanicals & Gifts